How It Works with Envoy:
Effortless, Electric & Ready to Roll
Electric Car Sharing – How it Works
Envoy brings the future of transportation directly to your property with an all-inclusive, on-demand electric vehicle (EV) carsharing service that’s designed to delight your residents, guests, and employees—all while elevating your property. Residents and guests download the free Envoy app, reserve an EV, unlock it with a tap, and hit the road. Here’s how it works:
Choose from the Best EVs on the Market
Our fleet is as diverse as it is sleek. From Teslas to Porsches, Audis to Jaguars, Envoy offers only the finest electric vehicles available. Whether it’s a quick trip or a weekend getaway, your residents get access to a premium ride, every time.
Dedicated Charging Stations, Always Ready
Each Envoy EV is paired with a dedicated Level 2 fast-charging station at your property. Don’t have the infrastructure? We’ve got you covered. Let Envoy consult on the best options, or use your existing stations. And hey, ask us about incentives for free charging stations!
We’ve Got You Covered with Insurance
With Envoy, you’re not just getting premium cars—you’re getting peace of mind. We provide basic auto insurance for drivers and liability coverage for your property, so you can focus on what matters most.
Hassle-Free Maintenance & Cleanliness
We take care of the details. Our partners at AndGo by Goodyear and Simply Clean handle regular maintenance, waterless car washes, and sanitization at no extra cost. That’s one less thing for you to worry about.
Round-the-Clock Customer Support Available 24/7
Whether it’s your first-time driving an EV or you need assistance with a booking, our customer support team is just a tap, call, or email away. We’re available 7 days a week to ensure everything runs smoothly.
Track Your Property's Return on investment
Envoy’s data platform gives you the tools to track usage, manage vehicle access, and gather actionable insights. You’ll have full visibility into your investment and the ability to make strategic decisions.
Where Luxury Meets
Sustainability
Envoy isn’t just an amenity—it’s a leadership move. It’s about offering your residents something extraordinary, while positioning your property as a forward-thinking, sustainable community. Let Envoy take care of the details, so you can enjoy the rewards.
WHy envoy?
for property owners
WHy envoy?
for residents & guests
Frequently Asked Questions
By Property Owners & Managers
How do I get Envoy and how long does it take?
If this is your first Envoy vehicle, fill out a quick form to request information. Our sales team will reach out and walk you through the vehicle and charger selection process, contracting, and deployment. If you’re using existing EV chargers, we can fast track service in 4-6 weeks. If EV chargers need to be installed, it typically takes roughly 3 months from permitting to completion.
If you’re looking to add additional Envoy vehicles, reach out to your sales advisor, community manager, or our customer service at info@envoythere.com.
How do I onboard a new user?
The Envoy marketing team has already created tools to promote this awesome amenity to your residents and will train your staff on everything Envoy. Here is a quick 60 second video of how the Envoy There app works.
You may also direct users to our website for further information, or have them call us at
If you’re looking to add additional Envoy vehicles, reach out to your sales advisor, community manager, or our customer service at info@envoythere.com.
What about insurance?
You are covered under Envoy’s state minimum insurance.
How many cars will you be deploying on our property?
While this typically varies, and is determined during the sales process, we recommend a 2 car minimum for best resident experience and then adding 1 vehicle for every 100-200 units of the community.
How do I deal with complaints about the condition of a vehicle?
Give your Envoy Community Manager a call and they will take care of it ASAP! Or call our customer support line at (888) 610-0506.
When is an issue something I should deal with or something Envoy should deal with?
This is a turnkey service, so we will take care of everything for you.
What do I do if someone with an electric car uses one of the Envoy chargers?
Notify the driver the charge is reserved for Envoy vehicles only. Reach out to Envoy for assistance (888) 610-0506 with towing or other remedies.
What if one of my residents would like to use an Envoy car but does not have a smartphone?
We are working on options to include alternative reservation methods, more news soon!
What do I do if one of the vehicles needs maintenance?
We will take care of all of that for you. If you notice a maintenance issue right away, please reach out at (888) 610-0506 or info@envoythere.com. Otherwise, our expert Envoy team will come by frequently to inspect each vehicle. We will then provide the property with a temporary spare vehicle.
Can I check out an Envoy?
Sure! Just download the car sharing app and get driving!
Can I get additional vehicles for my property if they are in demand?
Sure! Just let your assigned Account Manager know, and we can add more cars. Don’t know who your Account Manager is? Reach out here.
Are there any specific wiring requirements to support the chargers?
Required for each charger: a dedicated 220V line for each charger.
What electricity provider do I need?
We work with all service providers. Depending on where your building is located, rebates vary from your local districts’ power and water municipality.
Where can the car live?
Prior to signing a contract, we will have our operations department, as well as marketing, scout out your property with an electrician to find feasible parking spots that are agreeable to you.
What are the costs to the building?
Typically the property pays a monthly amenity fee for the service and the revenue generated by usage of the vehicles is shared back to the property to offset this amenity service cost. The building is also responbile for all electricity costs incurred with regards to vehicle charging.
What about cleaning?
Done by us twice a month. In case of emergency mess, please contact the Community Manager at (888) 610-0506.
Who manages these cars?
Each property is assigned a dedicated Account Manager who collaborates closely with our Operations team to ensure maintenance, cleaning, and charging standards are consistently met and exceeded.
Is the car branded?
Yes. A small Envoy decal is on the door. If requested, we can brand the sides of the electric vehicles to match the property.
