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HOW TO ENVOY

The goal of Envoy is total simplicity. When you need a car, it’s ready for you. When you don’t need it, you don’t have to think about it. No car payments, no buying gas, no insurance, no maintenance, no cleaning… Just a sweet ride to get you where you want to go whenever you want it

GET GOING

 

HOW IT WORKS:

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REGISTER

Create an account and register with a valid driver's license and credit card.

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ADD LOCATION

Add your location and input the location code that will be provided by your property management/leasing office or upload a utility bill as proof of address.

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RESERVE

Book your electric vehicle by the hour or the day! Select the date and times for your trip, then pick your preferred vehicle from the available options.

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UNLOCK

Report any previous damage so you’re not liable. Press Start to begin your trip and unlock the car. During your ride, use the app to unlock and lock.

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END RESEVATION

Return the vehicle to its designated parking space, plug the charger into the car, report any new damage, and follow the prompts on the Envoy app to end your trip.

FIRST TIME USING ENVOY OR DRIVING A POLESTAR?

LEARN ABOUT YOUR POLESTAR 2
*Check the app to see which vehicles are available at your property

 

POLESTAR BASICS

START AND TURN OFF CAR

The power turns on automatically when you sit in the driver's seat.

  1. Press and hold the brake pedal

  2. Select D or R

  3. Start Driving

Before you turn the vehicle off, ensure the vehicle is stationary.

The parking brake applies automatically when you open the driver's door.

The power turns off automatically when you leave the vehicle.

If you park on an incline, ensure you apply the parking break by pushing the P button under the gear shifter before leaving the vehicle to prevent it from moving.

CHARGING INFO

Charging the Polestar 2

1. Open the car's charging hatch and remove the charging plug's protective cover.

2. Push the charging cable plug all the way into the car's input socket. It should automatically lock into place after a few seconds. 

3. Follow the instructions in the charging station's interface to authorize the charge. Before charging can begin, the charging station first performs an isolation test, which can take up to one minute. 

4. Once charging has started, the LED lamp in the charging input socket will flash green. The driver display and the center display show the remaining estimated charging time, or indicate if charging is not working as intended. 

5. To stop charging, press the button by the charging input socket. If fast charging is stopped, it will not be possible to resume it automatically because the charging station requires charging to be re-authorized. Unlocking your car does not usually stop fast charging.

BE A GOOD NEIGHBOR

Envoy vehicles are shared only among you and your neighbors, so be a good neighbor, and wipe down your ride. Learn more about how Envoy and our partners are doing our part to keep us all safe.

WASH HANDS

Practice good hygiene, wash your hands before and after using Envoy, and cover your mouth.

keep car clean

Wipe down the steering wheel and other "touch surfaces" before and after using. Remove all trash.

KEEP DISTANCE

Keep at least 6 feet apart from others. This means do not drive/ride with others you do not live with.

FOLLOW CDC

Follow the CDC and government guidelines to keep us all healthy and safe. 

QUESTIONS OR FEEDBACK?