Frequently Asked Questions By Our Members
How do I unlock the vehicle?
It's easy! Set up your account by downloading the "Envoy There" or "Envoy Mobility" app, registering your account, and creating a vehicle reservation. Next, use the in-app lock and unlock buttons to lock and unlock the car! Alternatively, get a Key Coin (for Envoy There app)! They're easy and fast! Learn more.
How much does it cost?
Envoy charges both per-minute and daily rates. Please check your Envoy car sharing app for pricing at your location.
What about insurance?
The driver is covered under Envoy's state minimum insurance policy which can be found here. The driver must download the "Envoy There" car sharing app or "Envoy Mobility" app and fully register (upload drivers license, accept terms and conditions, etc) to be covered. If driver is not at fault for accident, Envoy will file the claim with other driver who is at fault. If driver is at fault, basic deductible may apply. If a driver is in an accident, general insurance card can be found in the vehicle as well as this page.
Can I take the car as long as I want?
You can book an Envoy electric vehicle for as little as 1 hour or as long as you want. Drivers are charged by the hour or day for the full reservation time. Make sure to end your ride in the app to complete your booking. You may extend your booking in the app as long as there isn't a conflicting scheduled reservation.
Can my guests or family drive when they visit?
Yes they can! Simply have them create their own account, upload their driver's license, and input the property code. To avoid up to $100 fine (per occurance) or possible suspension, make sure the reservation is under the account of the person who is driving for insurance and liability purposes.
How do these Electric Vehicles work?
Electric vehicles are the future - they're clean, quiet, and quick!
Do I have to return the vehicle to where I found it?
Yes, all Envoy electric vehicles are round trip, and must be returned to their pick up location.
What if I get stuck somewhere?
Don't worry! Just simply call the Envoy Customer Support Line at 1-888-610-0506 or use the Chat Function in the Support section of the app for roadside assistance.
What do I do when I get back? To end reservation:
Fiats only: The key does not come out, but, for Fiat drivers, make sure to switch the ignition off.
Want to use Envoy, but don't have a bank account?
Check out Green Dot Secured Credit Card* by following the link below. Good credit or bank account not required: https://www.platinumsecuredcard.com/Apply/
What do I do if I'm in an accident?
If it is an emergency, call 911.
What is this digital license plate?
Select Envoy vehicles are equipped with Reviver’s World’s First Digital License Plate, the Rplate, which launched on the roads in California in June 2018, and is now available in Arizona, with more states to follow. The Rplate transforms the 125-year old stamped metal license plate into a sleek, digital, high-definition display, offering a connected car platform to simplify daily life with vast potential for future innovation. Click here for the Rplate DMV Authorization Letter. Learn more.
How does the app work?
Is Envoy available during COVID-19 Safer at Home orders?
Yes. Transportation is an essential service and we want to ensure our community members have access to a clean, sustainable, and affordable option to get the essential items they need (groceries, medicines, etc). We are working with our car cleaning partners (GoodYear and Simply Clean) to enhance the sanitization levels and frequency. We are also encouraging our Envoy community to be a good neighbor by keeping the car clean (wipe down before and after) and following CDC recommendations to keep us all healthy and safe. Learn more.
What if I need to cancel my trip?
You may cancel up to 1 hour before your reservation time to avoid cancellation fees.
Car Share Etiquette Penalties and Fines
Smoking - up to $100 per occurance
Can I smoke in the car?